Emergencies happen all the time and nothing can truly prepare anyone for the unexpected – not even the most experienced and well-trained OFWs in Taiwan.
Whether it’s a sudden injury at work, a medical episode at home, or an accident on the road, knowing how to respond in a medical emergency can make a life-saving difference. If you’re faced with a medical emergency in Taiwan, here’s what you need to do—from who to call and where to go, to how to communicate if you don’t speak Mandarin.
These are things that, of course, we hope never happen, but being ready means less panic, more action.
Step 1: Call Emergency Services Immediately
Taiwan’s emergency hotline for medical help is 119. You can also dial 110 for police assistance if the situation involves danger or a crime.
- 119 – Ambulance and Fire
- 110 – Police
When calling 119, be ready to share:
- Your current location (landmarks, building names, cross streets)
- What happened and how many are injured
- Whether the person is conscious or bleeding
If you don’t speak Mandarin fluently, don’t worry. Many dispatchers understand basic English or will transfer you to someone who does. Still, try to learn key emergency terms in Mandarin like “help,” “injured,” “not breathing,” and your address in Chinese characters. These few words can help dispatchers reach you faster.
Step 2: Get to the Nearest Hospital or ER
If the injury is serious but not life-threatening, or if you don’t need an ambulance, you can go directly to the nearest emergency room (急診室, jí zhěn shì).
Types of hospitals:
- Medical Centers – Large hospitals with full emergency and specialty services (e.g., NTU Hospital, Taipei Veterans General Hospital)
- Regional or District Hospitals – Smaller but still equipped with emergency departments
- Clinics – For minor injuries and common illnesses; not suitable for emergencies
Tip: Keep a list of nearby hospitals saved on your phone with both English and Chinese names, in case you need to show a taxi driver or a local for directions.
Step 3: Present Your NHI Card or ARC
At the hospital, you’ll be asked for your National Health Insurance (NHI) card. This card covers most of your emergency treatment costs.
If you don’t have your NHI card on hand:
- You may still be treated, but you’ll need to pay upfront
- Bring your Alien Resident Certificate (ARC) or passport for identification
- Ask for a receipt and medical certificate so you can apply for reimbursement if eligible
Pro Tip: Always carry a small card in your wallet with your emergency contact in Taiwan and back in the Philippines.
What If You’re Hospitalized?
If the emergency requires you to be admitted:
- Ask a coworker, roommate, or employer to notify your broker or agency
- Inform your HR or manager as soon as possible, especially if you will miss work
- Ask the hospital for help if you need translation or case management services
Larger hospitals often have international service centers or volunteers who can help you navigate forms and procedures.
After-Care: Medical Leave and Follow-Up
Once discharged, your doctor will give you a medical certificate (診斷證明書). This is important for:
- Filing medical leave with your employer
- Claiming sick pay under Taiwan’s labor laws
- Supporting your insurance claims
Follow-up visits may also be scheduled, especially if you’ve been injured at work. Always attend these check-ups to ensure proper recovery and legal compliance.
Don’t Delay Reporting
Many OFWs hesitate to report medical issues out of fear—of losing their job, appearing weak, or causing “trouble.” But delaying can make things worse. If your condition is work-related, it may even be classified as an occupational injury with compensation options under Taiwan’s labor and health policies.
Inform your employer, broker, or labor office right away. There are protections in place. Your health should never come second.
Watch Out for These Common Emergencies
Here are some situations where OFWs in Taiwan commonly find themselves needing emergency care:
- Factory Accidents: Cuts, burns, or crushed fingers
- Caregiver Overexertion: Back injuries or sudden collapses from fatigue
- Motorbike Accidents: Head injuries, fractures, or road burns
- Severe Allergic Reactions: Especially to food or medication
- Heat Stroke or Dehydration: Common in summer factory or construction work
Knowing how to handle these cases—and having an emergency plan—can make all the difference.
Emergency Checklist for OFWs in Taiwan
| Emergency Prep Item | Why It Matters |
| NHI Card & ARC | Access healthcare quickly |
| List of Nearby Hospitals | Speed up transport and directions |
| Mandarin Cheat Sheet | Help communicate with responders |
| Emergency Contacts | Notify loved ones and employers |
| Basic First Aid Kit | Provide care while waiting for help |
Frequently Asked Questions
Q: Will I be fired for calling in sick or getting hospitalized?
A: No. Taiwan’s labor laws protect workers who fall ill or get injured—especially if it happens during work. Always communicate with your employer or broker.
Q: What if I don’t have money on me during an emergency?
A: Hospitals will still treat you, especially for life-threatening cases. You may need to settle the bill after or file for reimbursement using your NHI.
Q: Can I get translation help at the hospital?
A: Yes. Major hospitals offer multilingual support, and you can request help from hospital social workers or your broker.
OFW Story: After the Quake: OFWs in Taiwan Recover from Minor Injuries
Reported April 5, 2024
Three OFWs in Taiwan were caught in the chaos of a 7.2-magnitude earthquake, each nursing minor wounds but spared from lasting harm.
One was struck by falling debris, another fainted from sheer stress, and a third slammed into a door while rushing to safety.
Two have already returned home, while one remains under watch—her swollen hands a quiet reminder of the panic that swept through Yilan.
The Department of Migrant Workers is keeping close tabs, while the SSS prepares to offer calamity loans to help ease the burden.
For the 150,000 OFWs in Taiwan, this moment is more than survival—it’s about holding on, healing, and hoping their families back home feel a little less afraid.
Final Thoughts
Emergencies don’t wait for perfect timing—and they definitely don’t ask if you’re ready. But as an OFW in Taiwan, you’re not helpless. With the right information and quick action, you can stay safe, protect your rights, and make sure you or someone else gets the help needed in time.
Don’t wait until something happens. Save the emergency hotline 119 in your phone. Know your nearest hospital. And remind yourself—you’re here not just to work, but to live well, safely, and with dignity.