It’s not easy being far from home—especially when things go wrong at work. Whether it’s unpaid wages, unsafe conditions, or contract violations, Overseas Filipino Workers (OFWs) in Taiwan don’t have to face these problems alone. I learned early on that support is available—you just need to know where to turn.
Here’s how to file a legal complaint through MECO, MWO, or Taiwan’s Ministry of Labor, and what to expect along the way.
Who Can You Turn to for Help?
If you’re an OFW in Taiwan, these are your main support channels:
- Manila Economic and Cultural Office (MECO) – The de facto Philippine embassy in Taiwan
- Migrant Workers Office (MWO) – Handles labor issues and worker welfare
- Taiwan’s 1955 Hotline – A 24/7 multilingual labor protection hotline for migrant workers
All three can help you with issues related to employment contracts, labor abuse, contract termination, wage disputes, and more.
When Should You File a Legal Complaint?
You should consider filing a complaint if you experience:
- Unpaid or delayed wages
- Physical, verbal, or sexual abuse
- Contract violations or forced labor
- Overwork without proper compensation
- Unlawful termination or threats from your employer
- Unsafe living or working conditions
Don’t wait until things get worse. The sooner you act, the better your chances of resolving the issue with the support of legal services.
Step-by-Step: How to File a Legal Complaint as an OFW in Taiwan
/ Google Maps
- Reach Out to the Nearest MECO or MWO Office
Depending on where you’re based in Taiwan, contact the appropriate office:
- MECO Taipei: (886) 02-2658-8825
- MECO Kaohsiung: (886) 07-3985-935 to 36
- MECO Taichung: (886) 04-2322-8835 to 36
- MECO Manila (for families in the Philippines): (632) 848-3796 to 97
If you can, try calling first to book an appointment or get pre-screened.
- Prepare Your Documents
Having proper documentation helps speed up the process. Prepare:
- Your employment contract
- Passport and ARC (Alien Resident Certificate)
- Payslips or bank records
- Screenshots or photos (for abuse or unsafe housing)
- Written communications from your employer
- Medical records (if injured or abused)
Organize these documents in a folder so it’s easier for case officers to review.
- Visit the Office or Request Remote Assistance
You can file a complaint in person by visiting MECO/MWO during office hours. If you can’t go in person, some issues may be resolved via phone or email, especially in urgent cases.
Expect to fill out a formal complaint form, speak to a labor attaché or case officer, and possibly undergo interviews for case documentation.
- Ask for Legal Aid or Mediation Services
MECO and MWO don’t just take your complaint—they help resolve it. Services include:
- Legal consultation
- Assistance during employer negotiations
- Filing formal cases with Taiwan authorities
- Referral to shelters for abused OFWs
- Counseling or repatriation support (if needed)
Depending on your case, they may also coordinate with Taiwan’s labor bureau or police.
- Use the 1955 Labor Hotline (If Urgent)
Taiwan’s Ministry of Labor runs a 24-hour hotline for foreign workers. Dial 1955 from any local number (even mobile) for support in Tagalog or English.
This hotline is helpful for:
- Reporting abuse or danger in real time
- Asking about your labor rights
- Requesting translation during a dispute
- Getting referred to local labor inspectors
If your issue happens at night or on weekends, this is your fastest first step.
What Happens After You File a Complaint?
Each case is different, but here’s a general process:
- Documentation Review – Officers check your submitted proof.
- Investigation or Mediation – MECO may invite your employer to discuss the issue or raise it with Taiwan’s labor office.
- Resolution or Referral – Depending on the result, you might get your unpaid wages, be transferred to a new job, or be sent home.
- Protection Measures – If needed, you may be moved to a shelter or provided mental health support.
Don’t worry—filing a complaint won’t affect your legal status in Taiwan unless you committed a violation yourself. The system is here to protect, not punish.
Here’s a sample form from the MECO Philippine Labor Section:
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This recognition has sparked greater interest among Taiwanese employers in hiring more Filipino workers.
With strong work ethic and dedication, Filipinos continue to make a lasting impression in Taiwan’s labor market.
The Manila Economic and Cultural Office (MECO) is working to expand employment opportunities for Filipinos seeking jobs abroad.
Final Thoughts
Filing a legal complaint may feel intimidating, especially in another country. But you’re not alone. MECO, MWO, and Taiwan’s 1955 hotline exist for one reason: to help OFWs like you stand up for your rights and find solutions that restore safety and dignity.
You deserve to be heard—and helped.